Technical IT Support Specialist (Part-Time, Remote - US)

CultureMind is an Atlanta-based AI startup building chatbot solutions and AI-powered tools for children and families. We are hiring a part-time Technical IT Support Specialist based in the United States to serve as the frontline technical point of contact for our growing U.S. client base.

This role is ideal for someone who enjoys troubleshooting, helping people solve technical problems, and working directly with clients. You do not need deep AI or machine learning expertise — we will train the right candidate on our products and internal tools. What matters most is strong communication, a customer-first mindset, and a solid foundation in general IT support.

AI is changing the world rapidly. People who know how to work alongside AI tools will have a major advantage in the coming years. This is a chance to enter the AI industry early, gain hands-on experience with real client environments, and grow with a fast-moving startup.

Role Overview

• Location: Remote — must be based in the United States
• Schedule: Part-time, approximately 3–5 hours per day
• Availability: Must be available during U.S. business hours, preferably Eastern Time
• Compensation: $18–$25/hour (based on experience)
• Growth path: Opportunity to move into a full-time role as our U.S. client base expands

You will serve as the primary technical support contact for prospective and existing clients, helping them resolve issues, understand our products, and get the most out of our AI-powered tools.

Key Responsibilities

• Provide first-line technical support to clients via email, phone, video calls, and messaging platforms.
• Troubleshoot common issues related to account access, software setup, integrations, and basic network connectivity.
• Guide clients through onboarding, product setup, and configuration of our chatbot and AI tools.
• Coordinate and join client meetings alongside our internal team; explain basic technical concepts in clear, non-technical language.
• Document support tickets, resolutions, and recurring issues in our knowledge base and CRM.
• Escalate complex technical problems to the appropriate internal engineering or product team.
• Follow up on open tickets and client inquiries to ensure timely resolution.
• Represent CultureMind professionally in all client-facing conversations.

Requirements

• Based in the United States, with reliable availability during U.S. Eastern Time business hours.
• Excellent written and spoken English.
• 1+ year of experience in IT support, help desk, technical customer support, or a related role.
• Comfortable with Windows and macOS, Google Workspace or Microsoft 365, video conferencing tools, and ticketing or CRM systems.
• Basic understanding of networking (Wi-Fi, VPN, TCP/IP) and common business software.
• Strong interpersonal, communication, and organizational skills.
• Able to work independently, manage your own schedule, and communicate status clearly.
• Comfortable speaking directly with clients on camera and by phone.

Nice to have:

• CompTIA A+, Google IT Support, or similar certification.
• Familiarity with AI tools, SaaS platforms, cloud services, or chatbot technology.
• Experience supporting small or mid-sized business clients.

Compensation & Benefits

• $18–$25/hour based on experience and certifications.
• Performance bonus for client retention and successful issue resolution.
• Flexible, fully remote part-time schedule.
• Direct exposure to the AI industry and real client conversations.
• Opportunity for expanded hours and responsibilities as the U.S. client base grows.
• Work with a small, fast-moving team where your contributions are visible.

How to Apply

Please send:

• Your résumé or LinkedIn profile.
• Your location (U.S. state) and time-zone availability.
• A short description of your experience in IT support, technical customer service, or client communication.
• Your availability for an interview.